Details

Support Videos

eufy App - Account Region Migration FAQ

Question	Answer
Q1: What are the implications of proceeding with region partition for my account?	A1: Adopting the device-associated region ensures normal functionality: Robotic Vacuum: Operates without interruption. Wi-Fi Body Scale: Retains full functionality and historical data. Declining migration (account region differs from device region): Robotic Vacuum: Operation will be suspended. Wi-Fi Body Scale: Bluetooth connectivity and historical data remain accessible, but Wi-Fi synchronization will be disabled. New measurements via Wi-Fi will disconnect from your account and populate the "Unlinked Data" repository.
Q2: What criteria determine my account region categorization?	A2: Regions are categorized as follows: US Region (9 countries): US, CA, MX, BR, AR, CU, BS, AU, NZ. European Region (27 countries): AT, BE, BG, HR, CY, CZ, DK, EE, FI, FR, DE, GR, HU, IE, IT, LV, LT, LU, MT, NL, PL, PT, RO, SK, SI, ES, SE, JP. Ireland Region (Global): Remaining countries (e.g., UK, IN, SG).
Q3: Will historical data for shared devices be lost post-partition?	A3: Historical data is preserved in all scenarios: eufy Clean: Data remains intact regardless of migration status, account login method, or device-sharing adjustments. eufy Life: Migration accepted: Full functionality and data retention. Migration declined: Historical data retained, but Wi-Fi synchronization is terminated. Note: Historical data syncing to new accounts is only permitted prior to partition.
Q4: Does region partition affect accounts for other eufy services (e.g., security)?	A4: No. Migration applies exclusively to eufy Clean and eufy Life data. Accounts for Security, Soundcore, Nebula, and other eufy platforms remain unaffected.
Q5: Is it possible to revise my partition selection after confirmation?	A5: No. Your decision is finalized upon confirmation via the secondary pop-up window. This action is irreversible.
Q6: When will the regional partition be implemented?	A6: Partition is scheduled for mid to late April 2025, following user feedback analysis. Please monitor in-app notifications for updates.
Q7: How can I retrieve partition details if the initial pop-up is dismissed?	A7: Access notifications via: eufy Clean: <V.3.5.0: Profile > Messages > Notifications. >=V.3.5.0:Menu (top-left) > Messages . eufy Life: Menu (top-left) > Notifications.	eufy life eufy Clean
Q8: Does region partitioning compromise data privacy?	A8: No. Region categorization is based solely on your registered account location. All data is safeguarded by eufy’s encrypted storage protocols and GDPR-compliant security frameworks

If you have any further questions regarding the eufy app, please don't hesitate to contact us for assistance.

eufy App - Account Region Migration FAQ

Download

Applicable for those products :

Resolved

Unresolved

Copied

0 Results

Support Videos