
Support Center
We Are Here to Help
Anker Prime TB5 Docking Station
Anker MagGo Wireless Charging Station (3-in-1, Foldable Pad)
Anker Prime 27,650mAh Power Bank (250W)
Anker Prime Charger (250W, 6 Ports, GaNPrime)
Anker Power Bank (25K, 165W, Built-In and Retractable Cables)
Convenient Services
Order Tracking

Track your order's real-time status and see delivery updates.
Track NowDownload Invoice

Access and save your invoices.
Inquire NowProduct Support
Get how-to guides and technical help.
PowerBank
Charger
Cable
Wireless Charger
Hub&Dock
AC Power
Other
Power Banks
Charging Base
20K+ mAh (4+ Phone Charges)
Under 10k mAh (Magnetic)
10k mAh (Under 3 Phone Charges)
10k mAh - 20k mAh (3-4 Phone Charges)
Under 10k mAh (Under 2 Phone Charges)
10k mAh (Magnetic)
10k mAh (Wireless)
Chargers

Wireless Charger

Hubs and Docks

Cables

Power Banks

AC Power

Other

Balcony Solar Power System

Charging Base
20K+ mAh (4+ Phone Charges)
Under 10k mAh (Magnetic)
10k mAh (Under 3 Phone Charges)
10k mAh - 20k mAh (3-4 Phone Charges)
Under 10k mAh (Under 2 Phone Charges)
10k mAh (Magnetic)
10k mAh (Wireless)
Service Inquiries
Start your service journey.
Service Progress Inquiry

Track the progress of your service request step by step.
Inquire NowWarranty Policy

Understand coverage and terms for product warranties.
Inquire NowManuals and Downloads

Access user support materials here.
Inquire NowSupport Videos

Watch quick guides and tutorials to fix problems.
Inquire NowShipping Policy

Learn about shipping methods, costs, and general questions for your orders.
Inquire NowCompatibility

Check device and system requirements to ensure seamless integration.
Inquire NowProduct FAQ

Find answers to common questions.
Inquire NowParts and Accessories

Coverage includes original parts and accessories supplied with the product.
Inquire NowPopular Topics
See our most frequently searched topics.
1/7
Anker Prime TB5 Docking Station Quick Start Guide
Anker Prime Docking Station(14-in-1, 8K, Thunderbolt 5) FAQ
Anker Prime Docking Station (14-in-1, 8K, Thunderbolt 5) User Manual
What Should I Do if the Dock's Ethernet Port Does Not Support 2.5Gbps Internet Speed as Described?(A83B5)
What Should I Do if the Dock Stops Working or Works Intermittently?(A83B5)
What Should I Do if the Dock Cannot Connect A Monitor or Dual Monitors?(A83B5)
Email Us

Contact Customer Service:support@anker.com
Create a Ticket
US
1-800-988-7973
Mon - Fri: 6 AM - 5 PM (PT)
US
1-800-988-7973
Mon - Fri: 6 AM - 5 PM (PT)
UK
+44 (0) 1604 936 200
Mon - Sun 9AM-6PM
UK
+44 (0) 1604 936 200
Mon - Sun 9AM-6PM
DE
+49 69 9579 7960
Mo.–Fr. 8:00–21:00 Uhr|Sa.–So. 9:00–18:00 Uhr
Für Deutschland
DE
+49 69 9579 7960
Mo.–Fr. 8:00–21:00 Uhr|Sa.–So. 9:00–18:00 Uhr
Für Deutschland
PL
+48 800 707 993
Mon - Fri 9AM-6PM
Closed on Poland public holidays
PL
+48 800 707 993
Mon - Fri 9AM-6PM
Closed on Poland public holidays
FR
+33 801 31 00 51
Lun. – Ven. 9h – 18h
FR
+33 801 31 00 51
Lun. – Ven. 9h – 18h
CA
1-800-988-7973
Mon - Fri: 6 AM - 5 PM (PT)
CA
1-800-988-7973
Mon - Fri: 6 AM - 5 PM (PT)
SE
+46 20 012 33 22
Mon - Fri 9AM-6PM
Closed on Sweden public holidays
SE
+46 20 012 33 22
Mon - Fri 9AM-6PM
Closed on Sweden public holidays
TR
0080049240880231
Mon - Fri 9AM-6PM
Closed on Turkey public holidays
TR
0080049240880231
Mon - Fri 9AM-6PM
Closed on Turkey public holidays
JP
+81 03 4455 7823
Mon-Fri 9AM-5PM
JP
+81 03 4455 7823
Mon-Fri 9AM-5PM
NL
+31 800 0200468
Mo.–Fr. 9:00-18:00
Customer Service
NL
+31 800 0200468
Mo.–Fr. 9:00-18:00
Customer Service
CH
+41 800 564 589
Mo.–Fr. 8:00-21:00, Sa.–So. 9:00-18:00
Customer Service
CH
+41 800 564 589
Mo.–Fr. 8:00-21:00, Sa.–So. 9:00-18:00
Customer Service
KW
+965 22069086
Mon-Fri 8AM - 5PM
Closed on UAE public holidays
KW
+965 22069086
Mon-Fri 8AM - 5PM
Closed on UAE public holidays
AT
+43 800 018111
Mo.–Fr. 8:00-21:00, Sa.–So. 9:00-18:00
Customer Service
AT
+43 800 018111
Mo.–Fr. 8:00-21:00, Sa.–So. 9:00-18:00
Customer Service
CN
+86 400 0550 036
Mon-Fri 9AM-5:30PM
CN
+86 400 0550 036
Mon-Fri 9AM-5:30PM
EG
+20 8000000826
Mon-Fri 7AM - 4PM
EG
+20 8000000826
Mon-Fri 7AM - 4PM
UAE
+971 8000320817(Arabic&English)
Mon-Fri 9:00 AM - 6:00 PM
Closed on UAE public holidays
UAE
+971 8000320817(Arabic&English)
Mon-Fri 9:00 AM - 6:00 PM
Closed on UAE public holidays
SA
+27 801 112 209
Mon-Fri 7AM - 4PM
Closed on UAE public holidays
SA
+27 801 112 209
Mon-Fri 7AM - 4PM
Closed on UAE public holidays
KSA
+966 8008500030
Mon-Fri 8AM - 5PM
Closed on UAE public holidays
KSA
+966 8008500030
Mon-Fri 8AM - 5PM
Closed on UAE public holidays
IN
000 8000 504 414
Mon-Fri 09:00 to 19:30 IST
IN
000 8000 504 414
Mon-Fri 09:00 to 19:30 IST
Email Service
FR
support@anker.com
FR
support@anker.com
US
support@anker.com
US
support@anker.com
UK
uk.support@anker.com
UK
uk.support@anker.com
EU
support@anker.com
EU
support@anker.com
CA
support@anker.com
CA
support@anker.com
AU
support@anker.com
AU
support@anker.com
DE
support@anker.com
DE
support@anker.com
MEA
support.mea@eufy.com
MEA
support.mea@eufy.com
IN
support.india@anker.com
IN
support.india@anker.com
AT
support@anker.com
AT
support@anker.com
CH
support@anker.com
CH
support@anker.com
NL
support@anker.com
NL
support@anker.com
BE
support@anker.com
BE
support@anker.com
*







