Step 1: Log in to Your Eufy Account

Step 2: Add HomeBase Pro

Step 3: Scan the QR Code or Enter the Serial Number

Step 4: Device Binding and Syncing

Step 5: Firmware Update and Self-Examination

Troubleshooting Tips

Welcome to the Eufy Security system! This article will guide you through the process of adding your HomeBase Pro to the Eufy App, ensuring a smooth setup so you can start enjoying the convenience of smart home security.

Step 1: Log in to Your Eufy Account

1. Open the Eufy App on your phone.

2. Log in using your Eufy account credentials. If you don’t have an account yet, create one by following the registration process.

Step 2: Add HomeBase Pro

1. On the app’s main screen, tap the “+” icon in the top-right corner.

2. Select “Build Alarm System” under the Security section.

3. Carefully read the installation tips provided in the app to ensure a smooth setup.

Step 3: Scan the QR Code or Enter the Serial Number

1. On the device setup page, you can either:

   1. Scan the QR code located on the bottom of your HomeBase Pro.

   2. Manually enter the 16-digit Serial Number (SN) printed on the label or laser-engraved on the bottom of the HomeBase Pro. (Each Eufy Security device has a unique serial number for account binding.)

Step 4: Device Binding and Syncing

1. Ensure your HomeBase Pro is connected to your router via an Ethernet cable and powered on.

2. Follow the app instructions:

   1. Press and hold the Sync button on the HomeBase Pro for about 2 seconds until you hear a beep.

   2. Tap “Next” in the app to proceed.

3. The HomeBase Pro will now communicate with the internet and bind to your account.

Step 5: Firmware Update and Self-Examination

1. Once connected, the HomeBase Pro will automatically check for the latest firmware and update itself if necessary.

Troubleshooting Tips

1. What if the QR code doesn’t scan?

   1. You can manually enter the 16-digit Serial Number (SN) printed on the bottom of the HomeBase Pro.

   2. Double-check the serial number for accuracy to avoid errors.

2. What if the device fails to bind to my account?

   1. Ensure the HomeBase Pro is properly connected to your router and powered on.

   2. Check your internet connection and ensure it is stable.

   3. Hold the SYNC button for 10 seconds to restart the HomeBase Pro and try again.

3. What if the firmware update fails?

   1. Verify that your internet connection is stable.

   2. Check the app for manual update options or contact Eufy support for assistance.

By following these steps, you can successfully add your Eufy HomeBase Pro and start enjoying the benefits of a smart home security system. If you encounter any issues during the setup process, feel free to reach out to Eufy’s customer support team for assistance.