Please note that the following criteria need to be met in order to complete the setup process for your eufy Smart Safe S10 in the eufy Security app:

• A wireless router with a dedicated 2.4GHz WiFi network to connect your eufy Smart Safe S10.
• A strong and stable WiFi network connection with a minimum of 2Mbps upload speed.
• An Android or Apple smartphone with the eufy Security app installed and an active eufy Security account.

If you have any further questions regarding eufy Smart Safe S10, please contact us for assistance.