When pairing the HomeBase 3, there is a step that involves pressing and holding the SYNC/ALARM OFF button located at the bottom of the HomeBase 3 for two seconds until you hear a short beeping sound.

If there is no beeping sound emitting from the HomeBase 3, please try the following troubleshooting steps to resolve the issue: 

1. Press and hold the SYNC button for at least two seconds.
2. Make sure the Ethernet cable is securely connected to your WiFi router. Once the cable is connected, the LED indicator light on the Ethernet port will light up.
3. Make sure the HomeBase 3 is connected to the same WiFi network as your mobile phone when setting up your HomeBase 3.
4. Reset the HomeBase 3 by following the steps listed in the following article: How to Factory Reset the HomeBase.

If the issue still persists, please contact us for further assistance.