This article is designed to provide common troubleshooting questions and their corresponding solutions for the S1 Pro base station.
- The base station cannot charge or power on.
- Try a different electrical outlet to verify whether the base station can power on. Sometimes, the issue may be due to a defective electrical outlet.
- Check the power cord on the back of the base station to ensure it is firmly connected. A loose connection can prevent the base station from receiving power.
- Abnormal noises during the self-emptying process after the robot is recharged.
- Inspect the dustbin for blockages. If debris is clogging the dustbin, please empty and clean the dustbin thoroughly.
- Check the air inlet and outlet at the base station for obstructions that could cause abnormal noises.
- Verify if the dust bag is full or incorrectly installed. A full or misaligned dust bag can cause the base station to emit abnormal sounds.
- Remove the clean/dirty water tank from the base station, then carefully lay the base station on its side and use a screwdriver to remove the bottom transparent shell to check for debris blocking the pathways.
https://dz02g1kgtiysz.cloudfront.net/deals/files/240523_144525_step-1.mp4
https://dz02g1kgtiysz.cloudfront.net/deals/files/240523_144530_step-2.mp4
- Damaged or incorrectly installed dust bag.
- Ensure the dust bag is correctly installed and check if it is full. Please note that an overfilled dust bag can lead to leaks.
- Replace the dust bag with a new one to verify if the issue persists.
And please provide the following detailed information for us to quickly identify the root cause of the issue and ensure a swift resolution:
- A detailed description of the issue you are experiencing.
- The specific error message or code displayed on the eufy Clean app or voice alert emitted by the S1 Pro.
- If the issue is either a routing or mapping issue, please launch the eufy Clean app and proceed to Settings tap the "S1 Pro" icon > Activity Log Upload > Copy Device Information.
You can refer to the below article to get more details:
https://support.eufy.com/s/article/What-information-does-eufy-need-to-resolve-a-technical-issue-with-my-S1-Pro
If you have any further questions regarding the S1 Pro, please don't hesitate to contact us for assistance.


