If you cannot add your SmartTrack Card/Link to the eufy app, try the following troubleshooting steps:

• Ensure the SmartTrack Card/Link has enough battery power.

• Press and hold the SYNC button on the SmartTrack Card/Link for two seconds to activate Bluetooth.

• Ensure your phone's Bluetooth is enabled during the pairing process.

• Keep the SmartTrack Card/Link close to your phone when you pair it to the app.

If you have any other questions regarding the SmartTrack Card/Link, please don't hesitate to contact us for further assistance.