Normally, the vacuum can clean for up to 30 mins in Eco Mode or 10 mins in Max Mode after it is fully charged.

• If the vacuum's runtime is not normal, please confirm if the vacuum was fully charged with all three LED indicator lights lit up for five minutes before the lights turned off. Normally, it will take approximately one hour to fully charge the vacuum.

• Confirm if the following parts need to be cleaned:

the dust cup, filter, built-in retractable crevice, suction inlet, and extension hose.

• Confirm if there are any warning lights on the vacuum. Please refer to the following article for detailed information regarding the LED indicator lights.

Learn About the LED Indicator Light Status on HomeVac H15/H20

If the issue persists, please contact us and include a video showing the specific problem for further assistance.