If your eufy Smart Safe failed to update its firmware, please try the following troubleshooting steps to verify if the issue can be resolved.

1. Please check if the Smart Safe is powered on and its battery does not need to be recharged.
2. Please confirm your Smart Safe is online in the eufy Security app.
3. Please verify your WiFi network is not experiencing any connectivity issues to the Internet.

If you still have issues updating your eufy Smart Safe’s firmware, please contact us for assistance.