If your eufy Smart Safe S10 failed to update its firmware, please try the following troubleshooting steps to verify if the issue can be resolved.

• Please check if the Smart Safe is powered on and its battery does not need to be recharged.
• Please confirm your Smart Safe S10 is online in the eufy Security app.
• Please verify your 2.4GHz WiFi network is not experiencing any connectivity issues.

If you have any further questions regarding eufy Smart Safe S10, please contact us for assistance.