We have summarized a list of frequently asked questions regarding the Anker Triple Display 564 USB-C Docking Station (10-in-1, for MacBook) for our valued customers. Let's begin!
Q1: Will this dock work with any laptop? How do I make sure my laptop works on your computer's dock？
A: This dock works with laptops with a full-function USB-C port with Windows 10/11 or MacOS 10.14 and above system. To confirm the USB-C port function of your laptop, please consult your user manual or contact your laptop's manufacturer.
Q2: Do I need to install any drivers to use this dock?
A: yes, please follow the instructions on the sticker on the dock to install
DisplayLink driver (support.displaylink.com) and ensure Screen Recording permission is turned on when installing the DisplayLink software.
Q3: Can I use my own USB-C cable to connect the dock to my laptop?
A: We recommend using the USB 3.2 Gen 2 cable that comes with the dock. However, any other USB 3.2 Gen 2 cable should work with the dock.
Q4: How many monitors does the dock support, and what is the maximum resolution supported?
A: This dock supports connection to three external monitors via two HDMI ports and one DP port. It could support triple display at 4K 60Hz max if the host device supports DP1.4. The first HDMI port will only support 4K 30Hz when connecting to the host device and only supports DP 1.2.
Q5: Does this dock support USB Power Delivery (PD) or charging other devices via USB A ports or USB C ports?
A: Yes, it supports PD 3.0; the upstream port supports up to 100W for laptop charging, and the USB C port provides 30max to power your phone or other peripheral devices. The USB A port near the USB C port could provide 7.5 max output for charging other devices( Not USB Power Deliver for USB A port)
Q6: Will achieving the extended display mode with MacBooks be possible?
A: Yes, You can enjoy 4K clarity on 3 separate displays simultaneously if you install the DisplayLink driver (download it from support.displaylink.com) and ensure Screen Recording permission is turned on when installing the DisplayLink software.
Q7: What if the dock could not display or power my laptop?
A: Please ensure that the dock is powered by the 180W AC adapter that was provided and use the included USB C cable. Ensure the Screen Recording permission is turned on when installing the DisplayLink software.
If you have any questions, please contact us for further assistance.
