Q1: Why does charging pause briefly when connecting or removing a device?

A1: When switching between single-port and multi-port use, the charger redistributes power across all ports. This can cause a brief interruption in charging, which is normal.

Q2: Why is charging slow when using multiple ports?

A2: When two or more ports are in use (USB-C2, USB-A1, or USB-A2), the combined output for all ports other than USB-C1 is limited to 15W. For faster speeds, use only USB-C and USB-C2, which provide 30W + 20W output.

Q3: Is it normal for the charger to get hot while charging?

A3: Yes, this is normal. This charger uses AI-based temperature control technology to maintain safety and reliability in line with international standards.

Q4: Why doesn't the charging speed always reach 30W or 20W?

A4: Charging speed varies depending on battery level, temperature, and how the device is being used. Maximum output is usually reached when the battery is low and the screen is off. This is normal and can occur even with the original charger.