The backplate of Anker Magnetic Phone Case is 2.6 mm thick, balancing drop protection with a comfortable grip for everyday use. This thickness is compatible with MagSafe and most magnetic wireless chargers, so it should not affect everyday wireless charging with compatible devices.

However, some chargers require a case no thicker than 2.5 mm. In these cases, charging issues are generally due to a mismatch between the case thickness and the charger's specifications rather than a defect in the case.

Try the following troubleshooting steps:

1. Check your charger's specifications. Check the maximum supported case thickness in the manual or on the product page for your wireless charger or power bank. If the maximum supported thickness is less than 2.6 mm, remove the case before wireless charging.

2. Realign your phone. Anker Magnetic Phone Case supports MagSafe magnetic alignment. Attach your phone so it is centered on the charger's magnetic charging area. With a non-magnetic charger, manually center the back of your phone over the charging coil.

3. Test without the case. If charging works after you remove the case, case thickness or misalignment may be contributing to the interruption. If charging still does not work, try another phone that supports wireless charging to help determine whether the issue is with the charger or your phone.

4. Check the power supply and temperature. Use the original power adapter or one that meets your wireless charger's power requirements. Avoid charging in hot environments or when your phone is already warm, as high temperatures may cause charging power to be reduced or charging to pause.

5. Remove metal or magnetic accessories from the back of the case. Magnetic plates, metal rings, magnetic card wallets, and similar accessories can interfere with wireless charging and may trigger foreign object detection (FOD), causing charging to stop.

If the issue persists after trying these steps, please contact Anker Customer Support for assistance. Briefly describe the steps you have already tried so the team can better assist you.