When your mouse is not functioning properly, it could be due to battery or pairing issues. Here are troubleshooting tips to help you identify and resolve the problem.
If the mouse becomes unresponsive when pressing the button:
- Replace the batteries (for the wireless mouse) and wipe the bottom of the mouse.
- Unplug and plug the receiver into a different USB port (for a wireless mouse).
- Hold down the right-click button and the scroll wheel button simultaneously for three seconds before releasing (for wireless mouse).
- Test the mouse on other devices or mouse pads.
If the mouse’s scroll wheel has issues:
- Tap on the mouse and use a hair dryer to remove any dust from the surface.
- Replace the battery (for the wireless mouse).
- Plug the mouse into a different USB port.
If the cursor has lagging issues, try the following steps based on your connection method.
- If you connect the mouse directly:
- Replace the batteries (for the wireless mouse) and wipe the bottom of the mouse.
- Unplug and plug the receiver into a different USB port.
- Hold down the right-click button and the scroll wheel button simultaneously for three seconds before releasing.
- Test the mouse on other devices or mouse pads, if possible.
2. If you connect the mouse via a hub:
- Plug your wireless devices on the host port of your computer or use a USB 2.0 extension cord to separate the 2.4 Ghz wireless mouse from the USB 3.0 hub.
Note: This is because USB 3.0 hubs can cause interference issues with wireless devices like mice and keyboards, leading to connecting problems.
If all of the steps above cannot help you locate and resolve the problem, please contact us for further assistance. Provide a brief summary of the troubleshooting steps you have already taken, which will help expedite the process.
