Overheating Issues

It is normal for the wireless charger to feel warm while in use. The charger's metal construction enhances heat dissipation to facilitate efficient charging, which might make the device feel warmer. It complies with international safety standards, including EN 62368-1 and IEC 62368-1, and meets specific safety standards for the USA (UL62368-1) and Canada (CSA 62368-1).

Troubleshooting Steps for Issues Such as Stopping, Overheating, or Intermittent Charging

For Phones:

• Confirm your phone supports Qi2 wireless charging. Currently, only iPhone 12 and later models are compatible.

• Try using the wireless charger with a different 25W PD USB-C wall charger.

• Restart your phone and try charging again.

• Remove any phone cases, particularly non-MagSafe cases or those thicker than 2.5 mm, as they might reduce charging efficiency.

• Test the wireless charger with another compatible iPhone if possible.

For Earbuds:

• Verify if your earbuds support wireless charging. For instance, only AirPods with Active Noise Cancellation (ANC), such as the AirPods 4, support wireless charging, while other models require a USB-C connector. Reference: https://www.apple.com/airpods-4/specs.

• Remove any protective cases from the earbuds case before charging.

• Try using the wireless charger with a different 25W PD USB-C wall charger.

• Test the wireless charger with another set of wireless earbuds if possible.