Please try the following steps:
-
If you're using an Intel-based MacBook or Windows laptop, update the Ethernet driver from the Realtek website.
-
Test the dock using another laptop to check if the issue persists.
-
If possible, connect the Ethernet cable directly to your laptop's Ethernet port to verify a stable connection.
-
Try using a different Ethernet cable.
-
Test with a different router or network.
-
Unplug the dock from your laptop and disconnect all connected devices. Wait at least 5 minutes. Then, restart your laptop and reconnect the dock.
If all of the steps above cannot help you locate and resolve the problem, please contact Anker Customer Support for further assistance. Briefly mention the steps that you’ve already tried for a faster solution.
