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What Should I Do If the Monitor Does Not Work with the Hub?

Please download and update the firmware of the device according to the specific laptop system:

 

1. For Windows laptops, download the following firmware:

https://support.anker.com/s/article/Anker-USB-C-Display-Hub-4-in-1-10Gbps-Firmware-for-Windows

 

2. For macOS laptops, ensure your system is updated to macOS Ventura 13.4 or later before downloading the following firmware:

https://support.anker.com/s/article/Anker-USB-C-Display-Hub-4-in-1-10Gbps-Firmware-for-MacOS

What Should I Do If the Monitor Does Not Work with the Hub?
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