Please download and update the firmware of the device according to the specific laptop system:

1. For Windows laptops, download the following firmware:

https://support.anker.com/s/article/Anker-USB-C-Display-Hub-4-in-1-10Gbps-Firmware-for-Windows

2. For macOS laptops, ensure your system is updated to macOS Ventura 13.4 or later before downloading the following firmware:

https://support.anker.com/s/article/Anker-USB-C-Display-Hub-4-in-1-10Gbps-Firmware-for-MacOS