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What Should I Do If the USB-C Port Stops Working?(A8374)

Scenario 1: USB-C Port Does Not Support Data Transfer or Display Output

 

Note: The USB-C port on this hub is not designed for data transfer or screen mirroring. It is strictly for Power Delivery (PD) to charge the host device.

 

Scenario 2: USB-C PD Input Port Fails to Charge

 

If the USB-C PD port on the hub is not delivering power to your laptop:

USB-C PD port on this hub supports up to 90W total input, but only up to 85W can be delivered to the laptop. This is because the hub itself requires approximately 10W to operate internally. For optimal performance, use a PD wall charger and USB-C to USB-C cable that both support 100W PD charging.

 

Recommended Troubleshooting Steps:

 

- Try using a different PD wall charger and USB-C to USB-C cable that both support 100W PD charging.

- Test the hub with a different laptop to see if the issue persists.

- Disconnect the hub from your laptop and unplug all connected devices. Wait at least 5 minutes, then reboot your laptop and reconnect the hub.

What Should I Do If the USB-C Port Stops Working?(A8374)
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