Scenario 1: USB-C Ports Do Not Connect to a Monitor

The USB-C ports on this hub are not designed for video output. The USB-C PD input port only supports charging the host device, and the USB-C data port supports data transfer only. Therefore, it is expected that connecting a monitor to either USB-C port will not work.

Scenario 2: USB-C PD Input Port Does Not Charge

Please note the USB-C PD input port supports a maximum of 85W charging when used with a PD wall charger and a USB-C to USB-C cable that both support 100W PD charging. The hub consumes 15W of power for its own operation.

Please try the following troubleshooting steps:

- Confirm whether your laptop can charge properly without using the hub.

- Test the hub with a different PD wall charger and a USB-C to USB-C cable that both support 100W PD charging.

- Try using the hub with a different laptop.

- Disconnect the hub from your laptop and unplug all connected devices for at least 5 minutes. Then, reboot your laptop and reconnect the hub to see if the issue is resolved.

Scenario 3: USB-C Data Port Cannot Transfer Data

Please try the following troubleshooting steps:

- Disconnect the hub from your laptop and unplug all connected devices for at least 5 minutes. Then, reboot your laptop and reconnect the hub to see if the issue is resolved.

- Check if your peripheral devices work normally when connected directly to your laptop, bypassing the hub.

- Try a different working USB-C device to see whether it works normally in these ports.

- Test the hub with a different laptop to see if the issue persists.