When the power strip (without a reset hole)  is completely not working, please try the following troubleshooting tips to see whether they can help:

• Press the power switch several times to confirm if it is functioning or not.
• Try another cable/wall plug and a different outlet. 
• Try charging a different device. 

If all of the above tips cannot help you resolve the problem, please directly contact us for further assistance. Please briefly mention the tips you already tried so that a solution will be provided faster.