If the USB ports (USB-A port or USB-C port) on your Anker Power Strip aren’t working, but the AC outlets still are, please try the following troubleshooting tips:

• Make sure you have pressed the power switch (if the product has a switch)

• Ensure the device you've used can be charged by a wall charger directly

• Try another cable and device

• Please let us know the model of the device you are trying to charge