Not charge at all/Intermittent charging/Certain ports not charging/Certain ports intermittent charging/ Indicator off and not charging/Indicator abnormal and not charging/product hot/ Stop working:

•  Let the charger sit for 5 min without being plugged into the outlet and without anything plugged into the charger itself. This resets the charger and might solve the issue.
• Try another cable and a different outlet.
• Try charging a different device.

Slow charging/Noise when in use:

• Try another cable and a different outlet.
• Try charging a different device.

If your laptop doesn’t get 140W with an Anker 717 charger, please refer to the following article: 

Why-does-my-laptop-not-get-140W-when-charging-with-an-Anker-717-charger

 If all of the steps above cannot help you locate and resolve the problem, please contact us for further assistance. Briefly mention the steps that you’ve already tried for a faster solution.