1.1 Anker provides professional repair services based on your submitted request.

1.2 Services include product inspection, diagnosis, repair, parts replacement, and necessary disassembly.

2.1 Submit an online repair request with complete product information and fault description.

2.2 Our support team will contact you within 1–2 business days to evaluate your request.

2.3 Repair and Shipping

3.1 Products under warranty are repaired free of charge if the issue is caused by quality problems.

3.2 Out-of-warranty products will receive a repair quote after inspection; repair proceeds only after your confirmation.

3.3 Damage caused by misuse, external factors, or non-original parts is not covered.

4.1 Ensure all submitted information, including contact and shipping address, is accurate and complete.

4.2 During repair, product data (including maps, cleaning history, or other usage records) may be erased and cannot be recovered. Anker does not provide data backup or retention services.

4.3 Properly package the device; Anker is not responsible for damage caused by poor packaging or shipping.

4.4 Describe any visible damage and fault details accurately; Anker will base decisions on the actual device condition and engineer assessment.

5.1 If the product cannot be repaired, we will proactively contact you to discuss a suitable solution.

5.2 For paid repairs, we will provide a repair quote, and you must confirm within 30 days of receiving it.

5.3 Anker may refuse service for damage caused by non-original parts, misuse, or other external factors.

5.4 Losses resulting from incorrect addresses or refusal of delivery are the customer's responsibility.

6.1 You consent to Anker using your personal information only for repair service purposes.

6.2 You consent to Anker performing necessary disassembly or repair on the returned product.