To activate 25W wireless charging, please confirm the following conditions are met:

•  Your phone must be an iPhone 16 series or newer (excluding iPhone 16e) running iOS 26 or later.

• Use an original charger or a single-port charger that supports 45W or higher output.

• Use Apple's official MagSafe-compatible case or a magnetic case no thicker than 2.5 mm. If your case is too thick or non-magnetic, remove it before charging.

If all of the steps above cannot help you locate and resolve the problem, please contact Anker Customer Support for further assistance. Briefly mention the steps that you’ve already tried for a faster solution.