Q1: Why is the 3M adhesive pad peeling off or not sticking well?

A1:

1. Before Installation: Confirm that your center console has a compatible surface—smooth placement, PU leather, or a flat infotainment screen. Clean the application area thoroughly with a lint-free cloth and a small amount of rubbing alcohol. Allow it to dry completely.

2. Initial Placement: Align the adhesive pad with the cleaned area. Press the center of the product with moderate pressure (like pressing a phone's Home button) for about 1 minute.

3. Firm Pressing: Apply more force across the entire surface for another 30 seconds to ensure full contact and even pressure.

4. Let It Set: Allow the adhesive to cure for at least 48 hours before use. Do not apply weight or pull during this period, as adhesion will strengthen over time.

Q2: How do I remove 3M residue after taking off the adhesive pad?

A2:

1. Heat and Peel:

• Option A (Recommended): Use a hair dryer on low to medium heat for 1 - 2 minutes to soften the adhesive. Maintain a safe distance to avoid damage. Gently peel from the edge using your fingernails or a plastic pry tool. Avoid using metal tools.

• Option B: Park your car in direct sunlight on a hot day. Wait until the cabin temperature rises above 104°F (40°C), then peel off the adhesive gently.

2. Clean Residue:

Use a lint-free cloth or cotton swab dipped in rubbing alcohol to wipe away remaining glue. Repeat as needed.

Q3: Why is the mounting pad so large?

A3: The size of the mounting pad is designed to increase surface area for better load distribution and adhesion. A larger pad provides stronger shear resistance and reduces the chance of detachment over time.

Q4: Why is the mount shaky or not holding firmly?

A4: The pad is designed to resist vertical pull, but in a moving vehicle, it also endures side-to-side vibrations. Press the hook surface firmly during installation to reduce movement caused by long-term vibration.

Q5: Why is the soft aluminum bracket hard to bend?

A5: This is due to the structural design. To bend it more easily, press the center with your thumb while supporting the back evenly with your other fingers.

Q6: Why is the ball joint stiff?

A6: The ball joint is designed with added resistance to prevent looseness or noise during driving. Some effort is required to adjust it, which helps maintain stability.

Q7: Why does the ball joint tilt downward?

A7: It's normal for the ball joint to tilt slightly when driving over bumps. However, if it tilts during normal use, the product may be defective.

Q8: Does the ball joint support 360° rotation?

A8: Yes, you can achieve multi-angle adjustment by combining the flexibility of the aluminum arm with the rotation of the ball joint.

Q9: Why does the pad sometimes come off when I remove the phone?

A9: The front magnetic force is weaker than the rear. If you're using a third-party phone case with strong magnets, it may pull off the front pad. To avoid this, use the original case with magnetic plate, or charge without a case.

Q10: Why is the magnet weak or my phone falls off?

A10:

Use the original phone case with magnetic plate or charge directly with a bare phone for best magnetic alignment.