Q1: Abnormal display occurs after connection (e.g., "iPhone" is not shown). What could be the reason?

A1: This product is mainly recommended for iPhone 15 and later. If you use an older iPhone, display issues may occur. However, charging still works normally."

Q2: Some Samsung phones get noticeably hot during power-on / power-off, and the power is relatively low. Is this a malfunction?

A2: No, it is not a malfunction. The power management system in Samsung phones lowers charging power to protect the device. Power will return to normal once the phone cools down.

Q3: Why does my old iPhone with a Lightning port take a long time to display the battery level, or fail to show it at all?

A3: This is due to design limitations. The product only supports this feature on iPhone 15 and later. 

Q4: When I connect a Lightning cable without attaching a device, it still shows "Device Connected." Is this normal?

A4: Yes. Lightning cables have a built-in chip. When connected to the charger, the chip is detected and generates a small current, so "Device Connected" appears. This is normal.

Q5: Some iPhones and iPads do not show the model and battery level during power-on / power-off. How can this be fixed?

A5: You can try re-plugging the device.

Q6: If the phone shows low power, how should I handle it?

A6: For Huawei Mate X6, if power drops to 9W (normally around 16 - 17W) after manual power-on / power-off, re-plug the device to restore normal charging.

Q7: Why is the charging power the same when my Huawei phone is in Smart Mode and Device Protection Mode?

A7: This is due to Huawei's built-in protocol. In both Smart Mode and Device Protection Mode, charging power remains fixed at 22.5W.

Q8: When switching the device from Device Protection Mode to Smart Mode, charging is interrupted once. Is this a malfunction?

A8: No. It is not a malfunction. The interruption happens because the charger and the device need to re-establish communication to adjust charging settings. This is normal and does not affect charging.

Q9: Why does the power fluctuate greatly during charging?

A9: Check the following:

1. The charging protocol supported by your device and its maximum power. Power changes may relate to the protocol.

2. Whether the cable is firmly connected. A loose connection can affect charigng.

3. The device's battery level. Power is higher when the battery is low, then decrease as the battery fills and enters trickle charging.

Q10: When using Device Protection Mode, is it normal for the device to feel slightly warm?

A10: Yes. This is normal and safe.

1. Some heat is normal during charging. Device Protection Mode helps improve charging safety.

2. Device Protection Mode reduces power to lower heat. If a phone's own charging power is already below this level, the effect is less noticeable. This does not affect safe use.

3. Warmth also depends on the phone's power management, usage status (e.g., running apps), and battery age.

Q11: Low-power devices like earbuds are still charging, but the display shows Standby Mode. Does this mean they are not charging?

A11: No. Devices like earbuds draw very little power. The display may show Standby Mode (or "Idle Mode") because of low power detection, but charging is still active. Check the device's charging indicator light to confirm.

Q12: When charging a Samsung phone with a Thunderbolt cable, a water drop prompt appears during power-on / power-off. How can this be fixed?

A12: This prompt is caused by the USB-C port's current upgrade function. Re-plug the Thunderbolt cable to restore normal operation.

Q13: Why do some devices only show “iPhone ** Serial” or “iPad Pro M* Serial” instead of the full model name?

A13: We recommend updating your device’s system. If the full model name still doesn’t appear after the update, this is a normal design behavior and does not affect charging performance.