If you have encountered these common charging issues when using your hub or dock, please try the following troubleshooting steps:

If the PD port is not working/charging, refer to this article:

https://support.anker.com/s/article/What-should-I-do-if-my-laptop-tablet-is-not-charging-via-the-hub-s-PD-port

If the PD port has a slow charging issue, refer to this article:

https://support.anker.com/s/article/What-should-I-do-if-my-laptop-tablet-charges-slowly-via-the-hub-s-PD-port

If the Thunderbolt 3 downstream port is not charging, refer to this article: https://support.anker.com/s/article/Why-is-Anker-577-Thunderbolt-Docking-Station-s-Thunderbolt-3-downstream-port-not-charging

If the Thunderbolt 4 downstream port is not charging, refer to this article:

https://support.anker.com/s/article/What-should-I-do-if-my-Thunderbolt-4-Dock-s-Thunderbolt-4-downstream-port-is-not-charging

If none of the above steps help to identify and resolve the problem, contact us for further assistance. Mention the steps you have already taken for a quicker solution.