What Should I Do If the Hub Fails to Charge or Mirror the Screen When Used with the iPad Pro (M5, 2025)?(A8387)

If you experience charging or screen mirroring issues when using Anker 555 Hub with an iPad Pro (M5, 2025), this is a known compatibility issue that can be resolved with a firmware update.

https://salesforce-knowledge-download.s3.us-west-2.amazonaws.com/000032266/en_US/000032266.zip

If the issue persists after updating the firmware, or if you have any questions during the process, please contact Anker Customer Support for further assistance.

Download icon
What Should I Do If the Hub Fails to Charge or Mirror the Screen When Used with the iPad Pro (M5, 2025)?(A8387)
Unresolved icon
40 undefined
Anker Warranty Policy
1298 views1 likes/2025-12-29 17:30:41
How to verify the authenticity of Anker products?
1623 views1 likes/2025-12-29 17:31:54
What are all these ports for in hubs/docks?
62051 views16 likes/2022-06-27 11:29:11
Display related issues for hubs and docks
13243 views1 likes/2025-04-07 17:53:26
Warranty Claims for Quality-Related Issues
1235 views1 likes/2025-12-29 17:31:50
Shipping FAQ
822 views1 likes/2025-12-29 17:33:05
30-Day No-Reason-to-Return FAQ
654 views1 likes/2025-12-29 17:32:36
Contact Us
anker link

USA:
For Anker Charging: 1-800-988-7973

Mon - Fri: 6 AM - 5 PM (PT)

anker link

Mon - Sun: 8 AM - 4 PM (PT)

Buy on the Anker Store
anker link

Hassle-Free Warranty

anker link

30-Day Money-Back Guarantee

anker link

Fast, Free Shipping

anker link

Lifetime Customer Support

Amazon American Express Apple Pay Diners Club Discover Google Pay Mastercard PayPal Shop Pay Venmo Visa