Data Transfer Issues for USB-A/USB-C/Thunderbolt 3/Thunderbolt 4 Ports
If you experience issues with your USB-A/USB-C data port while using your hub/dock, try the following troubleshooting steps.
If you connect a device to the USB-A/USB-C data port but it cannot be recognized by your laptop or you cannot transfer data between the device and your laptop, the issue may lie with the connected laptop, USB-A/USB-C devices, or with the hub itself.
Firstly, if you have a Windows laptop, update the USB driver, or if you have a MacBook, update your operating system to the latest version to see if the problem persists.
Try the device with a different laptop to determine if the issue persists.
If the first tip does not resolve the issue, confirm whether the device works normally without the hub, and try a different USB-A/USB-C device to determine whether it works normally when connected to the hub.
Finally, confirm if the hub's LED light is on when it's connected to a laptop, and try using a different hub to see whether the problem persists.
If the Thunderbolt 3 downstream port is not transferring data, refer to this article:
If none of the above steps help to identify and resolve the problem, contact us for further assistance. Mention the steps you have already taken for a quicker solution.
