If you encounter display issues while using your hub or dock, try the following troubleshooting steps.
Resolution Is Not 4K@60Hz
If the resolution is not 4K@60Hz, refer to this article: What-should-I-do-if-the-hub-dock-s-HDMI-port-4K-60Hz-cannot-support-a-single-4K-60Hz-display
No Sound When Display Is On
If there is no sound when the display is on, refer to this article: What-should-I-do-if-the-display-has-images-but-no-sound
The Monitor's Screen Color Is Abnormal
If the monitor's screen color is abnormal, refer to this article: What-should-I-do-if-the-monitor-s-screen-color-is-abnormal-through-the-hub-dock-s-HDMI-port
Media Display Not Working via the Thunderbolt 4 Dock’s Thunderbolt 4 Downstream Port
If media display is not working via the Thunderbolt 4 Dock’s Thunderbolt 4 downstream port, refer to this article: What-should-I-do-if-the-media-display-is-not-working-via-the-Thunderbolt-4-Dock-s-Thunderbolt-4-downstream-port
Media Display Not Working via Anker 577 Thunderbolt Docking Station’s Thunderbolt 3 Downstream Port
If the media display is not working via Anker 577 Thunderbolt Docking Station’s Thunderbolt 3 downstream port, refer to this article: Why-isn-t-media-display-working-via-the-Anker-577-Thunderbolt-Docking-Station-s-Thunderbolt-3-downstream-port
DisplayPort (4K@60Hz) Cannot Support a Single 4K@60Hz Display
If the DisplayPort (4K@60Hz) cannot support a single 4K@60Hz display, refer to this article: What-should-I-do-if-the-hub-dock-s-DP-port-4K-60Hz-cannot-support-a-single-4K-60Hz-display
DisplayPort Not Working/Intermittent Connection Issue
If the DisplayPort is not working or has an intermittent connection issue, refer to this article:
What-should-I-do-if-the-monitor-keeps-disconnecting-and-reconnecting-through-the-hub-dock-s-DP-port
The Monitor's Screen Color Appears Abnormal Through the Dock's DisplayPort
If the monitor's screen color appears abnormal through the dock's DP port, refer to this article: What-should-I-do-if-the-monitor-s-screen-color-appears-abnormal-through-the-hub-dock-s-DP-port
Resolution Is Not 4K@60Hz When Using HDMI Port
If the resolution is not 4K@60Hz when using the HDMI port, refer to this article: What-should-I-do-if-the-hub-dock-s-HDMI-port-4K-60Hz-cannot-support-a-single-4K-60Hz-display
Resolution Is Not 4K@60Hz When Using DisplayPort
If the resolution is not 4K@60Hz when using the DisplayPort, refer to this article: What-should-I-do-if-the-hub-dock-s-DP-port-4K-60Hz-cannot-support-a-single-4K-60Hz-display
2K HDMI Port and DisplayPort Cannot Be Displayed On Screen for Anker 563 Dock
If you are using Anker 563 and the 2K HDMI port and DisplayPort cannot be displayed on the screen, try the troubleshooting steps provided below:
- Confirm if you have downloaded the DisplayLink for this dock. https://www.synaptics.com/products/displaylink-graphics/downloads
- Confirm if you turned on the "Screen Recording Permission" of the laptop when installing the DisplayLink.
- If you are using a Mac laptop, try resetting SMC. Test the dock with a different laptop that has a USB-C port supporting DP Alt Mode and a different HDMI (DP) cable/monitor.
- Try a USB-C to HDMI (DP) cable to connect your M1 MacBook and each of your monitors directly without the dock to see if the issue persists.
- Verify that all devices are firmly attached.
- Renew the OS into the latest version if your laptop is MacBook with the M1 chip.
If none of the above steps help to identify and resolve the problem, contact us for further assistance. Mention the steps you have already taken for a quicker solution.
