For the issue of the power strip not charging at all or the AC outlets not charging, please refer to the following article:

What-should-I-do-if-my-Anker-power-strip-without-a-reset-hole-stops-working

If you are experiencing issues with the USB ports not charging, please refer to the following article:

What-should-I-do-if-the-USB-ports-on-my-Anker-product-stop-working

In case you encounter intermittent charging issues with the USB ports, we recommend trying the following steps.

• Use only one port without any other cables or devices connected to the remaining USB ports to determine if the specific port is functional.
• If the issue persists, attempt charging a lower-power device, such as a phone.

For those using Anker 637 Magnetic Charging Station (Product Number: A9137), please refer to the following article: What-should-I-do-if-my-Anker-637-Magnetic-Charging-Station-MagGo-malfunctions

If all of the steps above cannot help you locate and resolve the problem, please contact us for further assistance. Provide a brief summary of the troubleshooting steps you have already taken, which will help expedite the process.