For Phones:
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Please check your phone model. Note that this Anker 3-in-1 Cube with MagSafe is compatible only with iPhone 12 and later models.
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Use the included USB-C adapter and cable. If the issue persists, switch to another PD USB-C wall charger and cable rated at 30W or higher. Note: If the power supply is insufficient or defective, the charger's indicator will flash.
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Remove any phone cases, particularly non-MagSafe cases or those thicker than 2.5 mm, as they might reduce charging efficiency.
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Test the wireless charger with another compatible iPhone if possible.
For Earbuds:
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Try charging the earbuds case without the protective case.
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Placing the charging port of the earbuds inward will accurately align the coils and provide a better charging experience.
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For optimal performance, use the included USB-C adapter and cable. Switch to another 40W or higher PD USB-C wall charger and cable if the problem continues.
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Test the wireless charger with another set of wireless earbuds if possible.
For Smartwatches:
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Use the included USB-C adapter and cable for optimal results. If the issue continues, try using a different PD USB-C wall charger and cable rated at 30W or higher.
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Restart your watch and attempt charging again.
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Test the wireless charger with a different Apple Watch if possible.


