If your charger cannot charge devices, please try the following troubleshooting tips to see if helpful:

For wall/desktop charger and car charger:

• Unplug the charger from the outlet for 5 mins and without anything plugged into the charger itself to reset the charger.
• Try another cable and a different outlet.
• Try charging a different device.

For magnetic wireless charger:

• Restart your phone and try again.
• Charge the phone with its case off as it is incompatible with non-MagSafe phone case.
• Use a different wall charger with 18W or higher output and another cable to pair with your wireless charger.

For non-magnetic wireless charger:

• Restart your phone and try to charge the phone without the phone case.
• Use a more powerful wall charger and another cable to power your wireless charger if there is no DC adapter came with your charger.
• Try the charger with another wireless charging phone.

If you have any other questions, don't hesitate to contact us for help.