Overheating Issues

It is normal for the wireless charger to feel warm while in use. The device complies with international safety standards, including EN 62368-1 and IEC 62368-1, and meets specific safety standards for the USA (UL62368-1) and Canada (CSA 62368-1).

Troubleshooting Steps for Issues Such as Stopping, Overheating, or Intermittent Charging

For Phones:

• Please check your phone model. Note that this Anker 3-in-1 Cube with MagSafe is compatible only with iPhone 12 and later models.

• Use the included USB-C adapter and cable. If the issue persists, switch to another PD USB-C wall charger and cable rated at 30W or higher. Note: If the power supply is insufficient or defective, the charger's indicator will flash.

• Restart your phone and try charging again.

• Remove any phone cases, particularly non-MagSafe cases or those thicker than 2.5 mm, as they might reduce charging efficiency.

• Test the wireless charger with another compatible iPhone if possible.

For Earbuds:

• Verify if your earbuds support wireless charging. For instance, only AirPods with Active Noise Cancellation (ANC), such as the AirPods 4, support wireless charging, while other models require a USB-C connector. Reference: https://www.apple.com/airpods-4/specs.

• Remove any protective cases from the earbuds case before charging.

• Placing the charging port of the earbuds inward will accurately align the coils and provide a better charging experience.

• For optimal performance, use the included USB-C adapter and cable. Switch to another 40W or higher PD USB-C wall charger and cable if the problem continues.

• Test the wireless charger with another set of wireless earbuds if possible.

For Smartwatches:

• This charger is compatible only with Apple Watch. Watches from other brands are not supported.

• Make sure that the charging platform is fully extended.

• Use the included USB-C adapter and cable for optimal results. If the issue continues, try using a different PD USB-C wall charger and cable rated at 30W or higher.

• Restart your watch and attempt charging again.

• Test the wireless charger with a different Apple Watch if possible.