It is recommended to use the backup car air vent clip or the 3M dashboard pad included with your purchase if they are compatible with your car.

If your order is still within the 18-month warranty period, please initiate a warranty claim. But, if your order is outside of the 18-month warranty, you can easily find a replacement part online. The joint ball of the car mount is a universal 17 mm ball, making it widely available.

If you have any questions, please contact us for further assistance.