What should I do if the firmware update fails?
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Make sure the network connection is stable. Keep the product close to your phone and leave the Anker app open until the update finishes. The update process usually takes 7 to 10 minutes.
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Do not turn off Bluetooth, charge other devices or recharge the power bank during the process.
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If the update still fails, contact Anker customer support. You can also upload logs in the app's Settings menu to help the development team troubleshoot.
What should I do if the firmware update fails?
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Anker Prime Power Bank (26K, 300W) FAQ
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