Please Please try the following troubleshooting steps:
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If the display does not wake, check whether its EDID is recognized. Open "Settings" > "Display" and confirm that your computer detects the display.
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Test the hub with another laptop that has a USB-C port supporting DP Alt Mode.
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Try a different HDMI or DisplayPort cable or another display. You can also lower the resolution or refresh rate.
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Make sure your operating system, graphics driver, and BIOS are up to date. Download the latest versions from your computer manufacturer's website.
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Disconnect the hub and all connected devices from your laptop. Wait at least 5 minutes, restart your laptop, reconnect the hub, and check whether the issue is resolved.
If all of the steps above cannot help you locate and resolve the problem, please contact Anker Customer Support for further assistance. Briefly mention the steps that you’ve already tried for a faster solution.
