Common cable issues include not charging/intermittent charging/slow charging/not working. If you’re experiencing common charging issues with Anker cable, please try the following troubleshooting steps:

Note: If you want to use a 3-in-1 cable to charge your devices that are using the lightning port/Typer-C port, please know that you have to put the lightning plug/Typer-C plug on the micro plug. 

Not charging/intermittent charging/stop working/not working:

• Wipe clean the tip/pins of the Anker cable with alcohol
• Try the Anker cable with another device and charger to see if the issue persists
• Try the original cable that came with your device to see if it has the same issue

Slowing charging issue:

• Wipe clean the tip/pins of the Anker cable with alcohol.
• Compare the time when you are using our cable and your original cable with the same wall chargers to charge your phone
• If the time difference is huge, please try the Anker cable with another device and charger to see if helpful.

What should I do if the cable has frayed/physical structural damage?

Please contact support@anker.com for the warranty claim and suggest you not keep using them due to the safety risk. 

If all of the steps above cannot help you locate and resolve the problem, please contact us for further assistance. Briefly mention the steps that you've already tried for a faster solution.