Q1: Can I use my own USB-C cable to connect the dock to my laptop?

A: It’s recommended that you use the included Thunderbolt 3 cable. If you need to use a different cable (due to loss etc.), then another Thunderbolt 3 cable would also be compatible.

Q2: Do I need to install any drivers to use the dock?

A: No.

Q3: How can I deal with screen drop, black screen, or screen flickering issues when connecting to an external monitor?

A: After the dock has just been connected to the external monitor, it's normal for there to be some degree of flickering. It should go away in a few seconds. If this problem persists, try lowering the resolution.

If you experience any screen issues after waking up your laptop, restart the dock.

If your laptop or the docking station has not been shut down for a long time and you’re experiencing screen issues, please restart the dock.

Q4: Sometimes the dock doesn’t automatically reconnect after I wake up or restart my laptop. What should I do?

A: This situation doesn’t happen very often, but if you are having this problem, try disconnecting and reconnecting the Thunderbolt 3 cable or restarting the dock.

Q5: Why does the dock feel warm?

A: When charging or transferring data at high speed, the dock’s temperature may increase. This heat is dissipated through the aluminum exterior, so it may feel warm to the touch. Don't worry, this is within normal limits. To avoid excessive heat, make sure not to place any objects on top of the dock or to cover the dock with anything while you’re using it.

If you have any further questions, please contact us for assistance.