Q1: Can this dock support fast charging for my devices?

A1: This dock supports up to 90W of charging via the Thunderbolt 4 upstream port on the front of the dock (indicated with a computer icon). This means that if your laptop comes with a 100W or above power adapter, the charging speed will be slower than you’re used to. The USB-C Power Delivery port (indicated by “PD”) supports up to 20W fast charging for your phone. The Thunderbolt 4 downstream port supports 15W charging for smaller devices.

The USB-A data ports on the back of the dock do not support charging.

Q2: What kind of cable should I use to connect the dock to my laptop?

A2: It’s recommended that you use the included Thunderbolt 4 cable. If you need to use a different cable (due to loss etc.), then another Thunderbolt 4 cable would also be compatible.

Q3: How to deal with screen drop, black screen, or screen flickering issues when connecting to an external monitor?

A3: After the dock has just been connected to the external monitor, it's normal for there to be some degree of flickering. It should go away in a few seconds. If this problem persists, try lowering the resolution.

If you experience any screen issues after waking up your laptop, restart the dock. If your laptop or the docking station has not been shut down for a long time and you’re experiencing screen issues, please restart the dock.

Q4: Sometimes the dock doesn’t automatically reconnect after I wake up or restart my laptop. What should I do?

A4: This situation doesn’t happen very often, but if you are having this problem, try disconnecting and reconnecting the Thunderbolt 4 cable.

Q5: Why does the dock feel warm?

A5: When charging or transferring data at high speed, the dock’s temperature may increase. Don't worry, this is within the normal limits of the dock’s operation. To avoid excessive heat, make sure not to place any objects on top of the dock or to cover the dock with anything.

If you have any further questions, please contact us for assistance.