Please refer to some articles about Anker PowerExpand 9-in-2.

 

What should I do if the hub/dock’s HDMI port is not working?

https://support.anker.com/s/article/What-should-I-do-if-the-hub-dock-s-HDMI-port-is-not-working

 

What should I do if the adapter/hub/dock's Ethernet port is not working?

https://support.anker.com/s/article/What-should-I-do-if-the-adapter-hub-dock-s-Ethernet-port-is-not-working

 

What should I do if the hub/dock's USB-A port is not working?

https://support.anker.com/s/article/What-should-I-do-if-the-hub-dock-s-USB-A-port-is-not-working

 

What should I do if the monitor keeps disconnecting and reconnecting through the hub or dock's HDMI port?

https://support.anker.com/s/article/What-should-I-do-if-the-monitor-keeps-disconnecting-and-reconnecting-through-the-hub-or-dock-s-HDMI-port

 

What should I do if the Hub/Dock’s DP port is not working?

https://support.anker.com/s/article/What-should-I-do-if-the-Hub-Dock-s-DP-port-is-not-working

 

What should I do if the monitor keeps disconnecting and reconnecting through the hub/dock's DP port?

https://support.anker.com/s/article/What-should-I-do-if-the-monitor-keeps-disconnecting-and-reconnecting-through-the-hub-dock-s-DP-port

 

What should I do if the hub/dock's 3.5mm audio port is not working?

https://support.anker.com/s/article/What-should-I-do-if-the-hub-dock-s-3-5mm-audio-port-is-not-working

 

What should I do if the Ethernet connection speed is slow through the adapter/hub/dock?

https://support.anker.com/s/article/What-should-I-do-if-the-Ethernet-connection-speed-is-slow-through-the-adapter-hub-dock

 

What should I do if the hub/dock’s HDMI port (4K@60Hz) cannot support a single 4K@60Hz display?

https://support.anker.com/s/article/What-should-I-do-if-the-hub-dock-s-HDMI-port-4K-60Hz-cannot-support-a-single-4K-60Hz-display

 

What should I do if the display has images but no sound?

https://support.anker.com/s/article/What-should-I-do-if-the-display-has-images-but-no-sound

 

What should I do if my Ethernet connection drops during a video call or meeting?

https://support.anker.com/s/article/What-should-I-do-if-my-Ethernet-connection-drops-during-a-video-call-or-meeting

 

What should I do if the monitor's screen color is abnormal through the hub/dock's HDMI port?

https://support.anker.com/s/article/What-should-I-do-if-the-monitor-s-screen-color-is-abnormal-through-the-hub-dock-s-HDMI-port

 

What should I do if the hub/dock’s DP port (4K@60Hz) cannot support a single 4K@60Hz display?

https://support.anker.com/s/article/What-should-I-do-if-the-hub-dock-s-DP-port-4K-60Hz-cannot-support-a-single-4K-60Hz-display

 

What should I do if the monitor's screen color appears abnormal through the hub/dock's DP port?

https://support.anker.com/s/article/What-should-I-do-if-the-monitor-s-screen-color-appears-abnormal-through-the-hub-dock-s-DP-port

 

Manuals & Downloads

 

A8394 PowerExpand 9-in-1 USB-C PD Dock User Manual

https://ankertechnologycompanyltd.my.salesforce.com/sfc/p/#5g000004DkWQ/a/5g000000gIDI/JpB1SMWgOfgDA.CbTmWW8JSHolgJLssVBVLioQ83x2w

 

A8394 PowerExpand 9-in-1 USB-C PD Dock Quick Start Guide

https://ankertechnologycompanyltd.my.salesforce.com/sfc/p/#5g000004DkWQ/a/5g000000gIFx/AO0KO58Uc_V55imY.x.vI2iMPWMOvDrlwUAFF.t9ByU

 

A8394 Latest Firmware

https://ankertechnologycompanyltd.my.salesforce.com/sfc/p/#5g000004DkWQ/a/5g000000gjaI/x6lCgT54Y6KA91WbqxjqF3Zr4BHqwqHGurLBQDBFTsk

 

If you have any other questions, don't hesitate to contact us for help.