1. Positioning and Alignment

• Center Your Device: Place your device in the center of the charger to align the charging coils. Misalignment may result in slow or failed charging.

• Remove Interference: Avoid placing metal objects or other obstructions between your device and the charger. Non-MagSafe cases or cases thicker than 2.5 mm may reduce charging efficiency. For best results, use a MagSafe-compatible case or remove thicker cases before charging.

2. Port Maintenance

• Keep Ports Clean and Dry: The charger's ports and internal components are sensitive to liquids and debris. Exposure to water or foreign objects can cause short circuits or permanent damage. Avoid using the charger in humid environments like bathrooms or kitchens.

3. Use the Right Power Adapter

Choose a Compatible Adapter: Wireless charging performance depends on the power adapter's output. For example, many wireless chargers require a 30W or higher adapter. Using a 20W adapter may result in slower charging or interruptions.

• Note: For specific adapter compatibility and usage guidance, please refer to this article: https://service.anker.com/article-description/How-to-Determine-What-Power-Adapter-Your-Wireless-Charger-Needs

4. Prevent Overheating

• Normal Heat During Use: Slight warmth is expected during wireless charging. If charging pauses due to heat, allow the device to cool before resuming.

• Limit Heat-Intensive Activity: Activities like gaming or video streaming while charging can increase your phone's temperature. This may trigger iOS thermal protection, reducing charging speed.

Summary

To keep your wireless charger performing at its best:

• Always center your device correctly.

• Keep ports free of debris and moisture.

• Use a power adapter with the appropriate wattage.

• Allow devices to cool if they overheat.

If you have any questions or need further assistance, please contact Anker Customer Support.