When the keyboard can't pair with the device, try the following steps to see if the issue can be fixed:
Clear all pairing records on your device.
Make sure the keyboard still has sufficient power.
Turn on the keyboard, then press the Fn+Bluetooth key to enter pairing mode to pair them.
Try the keyboard with other Bluetooth devices if possible.
When the keyboard button stops working, try the following steps to see if the issue can be fixed:
Fully charge the keyboard for more than 3 hours and delete all the pairing records on your device then reconnect them again.
Clean the keyboard to avoid any dust covering the surface.
Try this keyboard with other devices.
If all of the steps above cannot help you locate and resolve the problem, please contact us for further assistance. Briefly mention the steps that you've already tried for a faster solution.
