If you're experiencing charging issues with a non-magnetic wireless charger, please refer to the following article: https://support.anker.com/s/article/Non-magnetic-wireless-charger-s-charging-issues-troublshooting

If you're experiencing charging issues with a magnetic wireless charger, please refer to the following article:

https://support.anker.com/s/article/Magnetic-wireless-charger-s-charging-issues-troubleshooting

If all of the steps above cannot help you locate and resolve the problem, please contact us for further assistance. Provide a brief summary of the troubleshooting steps you have already taken, which will help expedite the process.