For Phones:

• Confirm your phone supports Qi2 wireless charging. Currently, only iPhone 12 and later models are compatible.

• If the issue persists, switch to another PD USB-C wall charger rated at 25W.

• Remove any phone cases, particularly non-MagSafe cases or those thicker than 2.5 mm, as they might reduce charging efficiency.

• Test the wireless charger with another compatible iPhone if possible.

For Earbuds:

• Remove any protective cases from the earbuds case before charging.

• Ensure the earbuds are correctly aligned with the center of the charging coil or the designated area marked by the Qi logo.

• If the issue persists, switch to another PD USB-C wall charger and cable rated at 25W.

• Test the wireless charger with another set of wireless earbuds if possible.