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What Should I Do If My Anker Qi2 Wireless Charger Stops Working, Overheats, or Charges Intermittently? (Model: A25X1)

Overheating Issues

It is normal for the wireless charger to feel warm while in use. The device complies with international safety standards, including EN 62368-1 and IEC 62368-1, and meets specific safety standards for the USA (UL62368-1) and Canada (CSA 62368-1).

 

Troubleshooting Steps for Issues Such as Stopping, Overheating, or Intermittent Charging

For Phones:

  • Confirm your phone supports Qi2 wireless charging. Currently, only iPhone 12 and later models are compatible.

  • If the issue persists, switch to another PD USB-C wall charger rated at 25W. Note: If the power supply is insufficient or defective, the charger's indicator will flash.

  • Restart your phone and try charging again.

  • Remove any phone cases, particularly non-MagSafe cases or those thicker than 2.5 mm, as they might reduce charging efficiency.

  • Test the wireless charger with another compatible iPhone if possible.

 

For Earbuds:

  • Verify if your earbuds support wireless charging. For instance, only AirPods with Active Noise Cancellation (ANC), such as the AirPods 4, support wireless charging, while other models require a USB-C connector. Reference: https://www.apple.com/airpods-4/specs.

  • Remove any protective cases from the earbuds case before charging.

  • Ensure the earbuds are correctly aligned with the center of the charging coil or the designated area marked by the Qi logo.

  • If the issue persists, switch to another PD USB-C wall charger and cable rated at 25W.

  • Test the wireless charger with another set of wireless earbuds if possible.

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