For Phones:
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Confirm your phone supports Qi2 wireless charging. Currently, only iPhone 12 and later models are compatible.
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Use the included USB-C adapter and cable. If the issue persists, switch to another PD USB-C wall charger and cable rated at 30W. Note: If the power supply is insufficient or defective, the charger's indicator will flash.
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Remove any phone cases, particularly non-MagSafe cases or those thicker than 2.5 mm, as they might reduce charging efficiency.
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Test the wireless charger with another compatible iPhone if possible.
For Earbuds:
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Remove any protective cases from the earbuds case before charging.
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Ensure the earbuds are correctly aligned with the center of the charging coil or the designated area marked by the Qi logo.
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If the issue persists, switch to another PD USB-C wall charger and cable rated at 30W. Note: If the power supply is insufficient or defective, the charger's indicator will flash.
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Test the wireless charger with another set of wireless earbuds if possible.
