Overheating Issues

It is normal for the wireless charger to feel warm while in use. The device complies with international safety standards, including EN 62368-1 and IEC 62368-1, and meets specific safety standards for the USA (UL62368-1) and Canada (CSA 62368-1).

Troubleshooting Steps for Issues Such as Stopping, Overheating, or Intermittent Charging

For Phones:

• Confirm your phone supports Qi2 wireless charging. Currently, only iPhone 12 and later models are compatible.

• If the issue persists, switch to another PD USB-C wall charger and cable rated at 30W. Note: If the power supply is insufficient or defective, the charger's indicator will flash.

• Restart your phone and try charging again.

• Remove any phone cases, particularly non-MagSafe cases or those thicker than 2.5 mm, as they might reduce charging efficiency.

• Test the wireless charger with another compatible iPhone if possible.

For Earbuds:

• Verify if your earbuds support wireless charging. For instance, only AirPods with Active Noise Cancellation (ANC), such as the AirPods 4, support wireless charging, while other models require a USB-C connector. Reference: https://www.apple.com/airpods-4/specs.

• Remove any protective cases from the earbuds case before charging.

• If the issue persists, switch to another PD USB-C wall charger and cable rated at 30W. Note: If the power supply is insufficient or defective, the charger's indicator will flash.

• Test the wireless charger with another set of wireless earbuds if possible.

• Align the USB-C Charging Port: Position your AirPods case at the center of the charging area and make sure that the USB-C charging port directly aligns with the metal stand of the wireless charger. If the AirPods are placed outside the designated charging zone, it means the charging coils are misaligned, which can prevent effective charging.

• Adjust Position If Facing Outward: If the USB-C charging port of your AirPods case is facing outward, reposition it closer to the metal stand, near the Anker logo.