What Should I Do When the Product Overheats?
Please try the troubleshooting by following the below steps one by one:
It is normal for high-power multi-port chargers to generate heat.
The product has seven protective measures and is certified by cTUVus for safe use.
If it is too hot to touch, it is abnormal. Please try the following troubleshooting tips:
• Let the power strip sit for 5 minutes without being plugged into the outlet and without anything plugged into the item itself.
• Try another cable and a different outlet.
• Try charging a different device.
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How Can I Set a Timer Switch for the USB-A and USB-C Ports on Anker Prime Charging Station (8-in-1, 240W)?
Troubleshooting When Not Charging at 240W Power
Why does the product's USB-A port display 5V/0A when idle, while the corresponding USB-C port displays 0V/0A?
Why is the Output Power of My Device Lower than 60W?
Understanding the Voltage Range Support of Anker Prime Charging Station (8-in-1, 240W)
What Should I Do If the Clock Display Doesn't Appear?
