What Should I Do When the Product Overheats?

Please try the troubleshooting by following the below steps one by one:

It is normal for high-power multi-port chargers to generate heat. 

The product has seven protective measures and is certified by cTUVus for safe use.

 

If it is too hot to touch, it is abnormal. Please try the following troubleshooting tips:

• Let the power strip sit for 5 minutes without being plugged into the outlet and without anything plugged into the item itself. 

• Try another cable and a different outlet.

• Try charging a different device.

Unresolved icon
12 undefined
Contact Us
anker link

USA:
For Anker Charging: 1-800-988-7973

Mon - Fri: 6 AM - 5 PM (PT)

anker link

Mon - Sun: 8 AM - 4 PM (PT)

Buy on the Anker Store
anker link

Hassle-Free Warranty

anker link

30-Day Money-Back Guarantee

anker link

Fast, Free Shipping

anker link

Lifetime Customer Support

Amazon American Express Apple Pay Diners Club Discover Google Pay Mastercard PayPal Shop Pay Venmo Visa