Anker

What Should I Do if the Product Stops Working, Overheats, or Charges Intermittently?

Please try the troubleshooting by following the below steps one by one:

• Let the charger sit for 5 minutes without being plugged into the power outlet or having anything else plugged into the charger.

• Reconnect the power cord of the charger.

• Replace the charging cables of the devices or try other devices for charging.

• Reset the charger to factory settings.

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Anker Prime Charging Station (Quick Start Guide Video)